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ARPN Journal of Science and Technology >> Volume 7, Issue 1, January 2017

ARPN Journal of Science and Technology


Massification of Training: A Significant Enabler in Reaching Public Services to the Poor

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Author Mohammad Aslam, Sudipto Sengupta
ISSN 2225-7217
On Pages 919-926
Volume No. 2
Issue No. 10
Issue Date December 01, 2012
Publishing Date December 01, 2012
Keywords Massification, Training, Capacity Building, TNA, Frontline Service Delivery Personnel



Abstract

In this paper the authors take the argument that large scale training of frontline service delivery personnel is an important tool in improving the public services to the poor. The paper highlights the reasons of failure of reaching public services to the poor as well as government of India’s effort in the direction of improving the access of public services to the poor through large scale training of frontline service delivery personnel under its national training policy “training for all”. The paper enumerates the government of India national training policy “training for all” and Indian experience in reforming public services through training intervention. The paper discusses three models of imparting large scale training to the frontline services delivery personnel, which emerged during the implementation of the training for all programme. Besides, it also documents learning form the Indian experience of massification of training for improving public services.


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