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ARPN Journal of Science and Technology >> Volume 7, Issue 2, November 2017

ARPN Journal of Science and Technology

Assessment of Patient’s Waiting Time in the Radiology Department of a Teaching Hospital

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Author Sobechukwu W. I. Onwuzu, Mabel C. Ugwuja, Thomas Adejoh
ISSN 2225-7217
On Pages 183-186
Volume No. 4
Issue No. 3
Issue Date April 01, 2014
Publishing Date April 01, 2014
Keywords service delivery, patient waiting time, radiology, radiographer


Lengthy patient waiting time is a major cause of dissatisfaction of patients with healthcare providers [1]. This study aims at identifying the various steps in patient registration process that significantly contribute to the increased length of time spent by patients in the radiology department. 131 patient request cards were systematically sampled for the study. The times they arrived at the department, registered, taken into the diagnostic room, and when the patient was asked to go were recorded. Time differences were used to estimate the length of time request cards spent in each process. The mean (±SD) time a patient spent from time of reporting to the reception to leaving the department was 2hrs. 40mins ± 1hr. 16mins. Chest cases spent the least time of 2hrs. 29mins ± 1hr. 9mins, while those that came for extremities spent the longest time of 3hrs. 36mins ± 21mins. All other processing steps except film assessment by radiographers significantly affected the length of time patients spent. There is a need to review the registration process of the department so as to reduce the length of time spent by patients in the department and improve service delivery.

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