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ARPN Journal of Science and Technology >> Volume 7, Issue 2, November 2017

ARPN Journal of Science and Technology

The Study and Investigation of KM System User Dissatisfaction

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Author Hosseinzadeh Nikouie Hamid, Azizi Saeed
ISSN 2225-7217
On Pages 359-364
Volume No. 4
Issue No. 6
Issue Date July 01, 2014
Publishing Date July 01, 2014
Keywords Knowledge management, Limitation factors, User Dissatisfaction


Rapid changes in today’s environment lead organizations to adjust and update the knowledge they have to maintain their competitive advantage. The purpose of this study is to analyze the limitations of current KM systems and to propose an approach reforming of for KM structure. We analyzed the factors that affect KM system user dissatisfaction through a survey. We found that time/space limitation, inconvenience, search and integration were statistically signi?cant limitation factors for system quality. On the other hand, incongruence and untrustworthiness of knowledge were not signi?cant limitation factors for knowledge quality. Finally there are not signi?cant limitation factors for User Dissatisfaction of KM system. We investigate correlation among the KM sub dimension and found that were statistically signi?cant correlation between knowledge quality factors.

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